Gary serves as the Director of the Customer Care Department and the lead advocate for applicants at CGFNS International, Inc. In this role, he is responsible for ensuring the delivery of prompt, professional, and effective customer support across all communication channels. As the primary conduit for the Voice of the Customer (VoC), Gary plays a crucial role in representing customer interests, making sure they are central to all significant business decisions.
With over 25 years of expertise in customer experience and contact center leadership, Gary brings a wealth of knowledge to CGFNS, which he joined in 2024. His career spans the financial services, insurance, healthcare, and pharmaceutical industries, where he has consistently demonstrated a commitment to enhancing customer satisfaction and operational excellence.
