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How to Submit Documents
My school is not English-speaking, so they will not complete an English form. What should I do?
You may have the form translated into your institution’s native language for them to complete and have the translator provide…
Read MoreMy school uses an authorized third-party organization to house transcripts. Can those be accepted?
We accept documents from approved organizations such as National Student Clearinghouse, Parchment, and Credentials Transcript Network, as they act as…
Read MoreCan I send in copies of my transcripts to TruMerit?
No. Transcripts must be sent directly to TruMerit from the schools or organizations authorized to store those documents.
Read MoreMy school will not send documents via postal mail. What do I do?
TruMerit may also accept electronic documents for verified and approved institutions via the Digital Credential Exchange Portal or another electronic…
Read MoreMy school cannot answer a question on the form. What should they do?
Your school or licensing body should try to complete the form to the best of their ability. We require the…
Read MoreMy school no longer has my transcripts/data. What should I do?
We require this information in order to complete a fair and accurate evaluation. If they are unable to provide certain…
Read MoreMy school cannot complete the TruMerit form. What should I do?
We require the information on the form in order to complete a fair and accurate evaluation. If the institution cannot…
Read MoreWhy was my transcript requirement rejected?
Your transcript or transcript form could be rejected for a variety of reasons. When rejected, we will specify this in…
Read MoreMy school is permanently closed. How do I submit this requirement?
Your school may have merged with another school or hospital which may also house these documents. In this situation, please…
Read MoreHow do I submit my transcript validation form?
Your Transcript Validation Form can be found in your account when you click on your order. Once you sign the…
Read MoreI no longer have access to my secondary education requirement. What do I do?
Please contact your secondary school or official examining body and request to obtain your diploma, official transcript, or certificate/test results.…
Read MoreMy secondary school requirement is not in English. What do I do?
You can translate your secondary school document, provide a certified statement of accuracy, and submit this via Contact Us.
Read MoreWhy was my secondary school document rejected?
We require a specific document based on your jurisdiction. If you submit a secondary document that is not the requested…
Read MoreHow do I submit my secondary school requirement?
The acceptable Secondary Education Documentation varies per your country of graduation. We may require a diploma issued from the Ministry…
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